If you have concerns or feel unhappy with any aspect of the care provided by the NHS, you should feel able to talk to somebody. It is important that the NHS learns from the experiences of patients, friends and families, so that it can try to put things right for you and for others.
Your Care Team
As a first step, and if you feel able to do so, it may be best to talk with someone close to the cause of your concern, such as your doctor, nurse, receptionist or practice manager. It’s often possible to sort out the problem straight away.
Health Board Concerns Team
You may prefer to contact the Concerns Team for the Betsi Cadwaladr University Health Board.
Betsi Cadwaladr Community Health Council (BCCHC)
The ‘BCCHC’ is an independent ‘health watch dog’ for the NHS in North Wales. It provides information on local health services and offers confidential advice and assistance for people who have concerns or wish to make a complaint about any aspect of the NHS.
Betsi Cadwaladr Cancer Division
Cancer treatment pathways may be long and complex involving different specialties, sometimes within different organisations. As a patient or carer you may feel the need for informed advice that either helps you understand your treatment and care, or, helps those providing treatment have a better understanding of your needs as a patient or carer.
If as a patient receiving treatment in North Wales, you feel you are not being given the information you need, please contact the Cancer Division which is responsible for chemotherapy, radiotherapy and haematology services within the Betsi Cadwaladr Health Board.
We may be able to help you understand your treatment, signpost you to the relevant department, explain how the cancer pathway works or even contact the hospital on your behalf, if appropriate.
If you have concerns about your cancer treatment, please feel free to contact the North Wales Cancer Division:
Julie Green, Business Manager
Geraint Roberts, General Manager
01745 583910 x 3610
Beryl Roberts, Lead Cancer Nurse (Interim)
01745 583910 x 5185