01745 445168

Money and Benefits

There are many benefits available to people affected by cancer. You may be able to claim because of the effects of your illness and treatment or because your income has been reduced. You may also be able to claim because you are caring for someone with cancer.

If you would like to talk informally to somebody about financial matters, you may wish to contact your local Macmillan Information and Support Coordinator who will be able to offer general advice and refer you to an appropriate organisation or specialist advisor. The Information Coordinators can also help patients/carers who may be eligible for a Macmillan Grant. This is a one-off payment (average £250) for adults, young people or children affected by cancer, to cover a wide range of practical needs including such things as heating bills, extra clothing or a much needed break. Eligibility will depend on financial circumstances.

Welfare Rights Advisors, with specialist experience of supporting people affected by cancer, offer regular free advice sessions across North Wales. You can ask to be referred to an advisor by a member of your healthcare team or contact an advisor directly for information or to arrange an appointment.

Please note that some of the advisors cover particular post-code areas. The advisors are not permanently based in the hospitals so you may need to check availability.

The Macmillan Information and Support Centres will be able to help if you have any questions about accessing advice on Welfare Rights.

Lesley Clark, Macmillan Welfare Rights Advisor for people living in Wrexham
Macmillan Information and Support Centre, Wrexham Maelor Hospital,
Monday 8.30am – 3.00pm, Thursday 8.30am – 1.00pm (by appointment only)
01978 298 252 / 01978 298 255

Anne Davies, Welfare Rights Officer for people living in Wrexham
Macmillan Information and Support Centre, Wrexham Maelor Hospital,
Wednesday 9.00am – 1.00pm (by appointment only)
01978 298 245 / 01978 298 255

Stephen Williams, Macmillan Welfare Rights Advisor for people living in Flintshire
Macmillan Information and Support Centre, Wrexham Maelor Hospital,
Thursday 1.00 – 4.00pm (by appointment only)
01978 298 258 / 01978 298 255

Rachael Sharples, Macmillan Welfare Rights Advisor for people living in Denbighshire
North Wales Cancer Treatment Centre, Glan Clwyd Hospital (in the information room adjacent to the main entrance to the Cancer Treatment Centre),
Tuesday, Wednesday and Friday 10.00am – 4.00pm
0775 377 1805

Hannah Jones, Tenovus Cancer Care Welfare Rights Advisor, drop-in sessions for all patients
Macmillan Information and Support Centre, Wrexham Maelor Hospital
Tuesday, 9.30am – 1.00pm
0791 856 7992

John Etheridge, Tenovus Cancer Care Welfare Rights Advisor, drop-in sessions for all patients
North Wales Cancer Treatment Centre, Glan Clwyd Hospital (in the Macmillan information room adjacent to the main entrance to the Cancer Treatment Centre),
Monday and Thursday, 9.30am – 4.00pm
0796 838 0089

Denise Roberts, Conwy Council Welfare Rights Advisor, for people living in Conwy
Conwy Council Welfare Rights Unit
01492 576605

Susan Copper, Tenovus Cancer Care Welfare Rights Advisor for people living in Gwynedd and Anglesey, drop-in sessions
Macmillan Information and Support Centre and Alaw Unit, Ysbyty Gwynedd, Monday and Thursday, 10.00am – 4.00pm
0791 856 7979

An easy guide to Universal Credit

There are a number of ‘easy to use’ websites offering free and independent advice to help people access welfare benefits, grants and other help appropriate to their particular needs:

Macmillan Cancer Support

Money Made Clear Wales Turn2us

Below we provide contact details for local Welfare Rights Units and other sources of information and advice in each of the six North Wales counties:

Anglesey

Ynys Mon Council Offices
Llangefni
Anglesey
LL77 7TW
01248 750057

J E O’Toole Centre
Trearddur Square
Holyhead
Anglesey
LL65 1NB
01407 760208
01407 769871

Citizens Advice Bureau
4-10, Ffordd Yr Efail
Llangefni
LL77 7ER

6, Victoria Terrace
Holyhead
LL65 1UT

Monday – Friday 9am – 5pm
08444 772020

Saturday 9.30am – 12noon
08451 203708

Conwy

Housing Benefit/Council Tax enquiries
Conwy County Borough Council
Revenue and Benefits
Bodlondeb
Conwy
LL32 8DU
01492 576491

Benefits Advice Shop
Freephone 0800 074 03 33
Monday, Wednesday & Friday 2pm – 4pm
Tuesday & Thursday 9.30am – 1pm
Open door: Monday, Wednesday & Friday 9.30am – 2pm
Local appointments in Mochdre and Pensarn

Shelter (housing advice)
Freephone 0808 800 44 44
01745 361444
Monday – Friday 10am – 2pm

Hawliau Pobl Ni
Rural Advice Service
The Bon, Bridge Street
Llanrwst
LL26 OET
01492 641313

Citizens Advice Bureau
The Basement, 7 South Parade
Llandudno
LL30 2LN
Open door service
Wednesday 9.30am – 3.30pm
0845 4503060

Denbighshire

Benefits Advice Shop
Freephone 0800 074 03 33
Monday, Wednesday & Friday 2pm – 4pm
Tuesday & Thursday 9.30am – 1pm
Open door: Monday, Wednesday & Friday 9.30am – 2pm

Shelter (Housing Advice)
Freephone 0808 800 44 44
01745 361444
Monday – Friday 10am – 2pm

Disability Resource Centre
01745 534525
Monday – Thursday 9am-5pm
Friday 9am – 4.30pm

Citizen Advice Bureau (CAB)
01745 334568 – Rhyl CAB
01745 814336 – Denbigh CAB
01824 703483 – Ruthin CAB
01978 860983 – Llangollen CAB
(please telephone for opening times)

Flintshire

Housing Benefit and Council Tax Benefit enquiries
Benefits Team
Flintshire County Council
County Hall
Mold
CH7 6NA
01352 704848
Monday – Friday 8.30am – 5pm

Shelter Cymru (Housing Advice)
0845 0755005

Citizens Advice Bureau (CAB)
01244 846700 – Deeside CAB (Connah’s Quay)
01352 753520 – Mold CAB
01352 711262 – Holywell CAB

Gwynedd

Gwynedd Welfare Rights
Social Services
Penrallt
Caernarfon
LL55 1BD
01286 682801

Housing Benefit and Council Tax Benefit
Finance Service
Council Office
Penrallt
Caernarfon
Gwynedd
LL55 1BA
01286 682689

Arfon Area Office
Penrallt
Caernarfon
Gwynedd
LL55 1BN
01286 682646
Minicom: 01286 682743

Dwyfor Area Office
Canolfan Frondeg
Pwllheli
Gwynedd
LL53 5RE
01758 704429
Minicom: 01758 704418

Meirionnydd Area Office
Y Lawnt
Dolgellau
Gwynedd
LL40 1DS
01341 424539
Minicom: 01341 423063

Wrexham

Welfare Rights Unit
Adult Social Care Department,
Crown Buildings,
31 Chester Street,
Wrexham, LL13 8BG
01978 298255
welfarerights@wrexham.gov.uk

Citizen Advice Bureau
35 Grosvenor Road
WREXHAM
LL11 1BT
01978 364639
01978 357347

Housing Benefits
Wrexham County Borough Council
Lambpit Street Offices
WREXHAM
LL11 1AR
Private tenants: 01978 292032
Council tenants: 01978 292033
housingbenefits@wrexham.gov.uk

Shelter Cymru (Housing Advice)
PO Box 2293
WREXHAM
LL11 0FB
01978 317911
01978 317900

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