01745 445168

(and other useful contact numbers)

What is a Key Worker?

A key worker is a consistent point of contact for you, your family and any other healthcare professionals involved in your care. They will be able to answer any questions you may have and explain what will happen next. They can also visit you in clinic and signpost you to relevant support services, such as welfare rights and health and wellbeing events. You may meet your key worker on the day of your first appointment with your hospital specialist. If your key worker did not have the opportunity to meet you at this appointment, they will contact you within three working days. Your key worker may also be your Clinical Nurse Specialist (CNS).

What is a Clinical Nurse Specialist (CNS)?

Your CNS is an expert nurse and will offer support to you, your family and carers throughout diagnosis, treatment and follow up. You can contact them with any questions or concerns you may have regarding your care. Your CNS works closely with the team of healthcare professionals who will be caring for you (known as the Multi-Disciplinary Team or MDT) and will ensure that any concerns you have are communicated to all necessary members – including liaising with your GP. It is normal to experience a wide range of emotions when the possibility of cancer is mentioned – even more so if a diagnosis is confirmed. It can be a frightening and unsettling time. You should never feel alone – your CNS is there to help.

How to get in touch

The CNS service is available Monday to Friday, 9.00am – 4.00pm weekdays. If the CNS team is unable to answer your call immediately, please leave a message and someone will aim to get back to you the same day or the following working day. The service is not available over weekends and bank holidays. If, at any time, you cannot get through, please contact either:

  • your GP Surgery or
  • North Wales GP Out of Hours Service 0300 123 55 66


If you are admitted to hospital, for whatever reason, please ask the ward nurse or a member of your family to inform your CNS / key worker.

Contact details and additional information for cancer key worker and clinical nurse specialist teams in North Wales are provided below:


Wrexham Maelor East – 01978 727297
Ysbyty Glan Clwyd Central – 01745 448788 ext. 7275
Ysbyty Gwynedd West – 01248 384674


Wrexham Maelor East – 01978 727293
Ysbyty Glan Clwyd Central – 01745 448788 ext. 6198
Ysbyty Gwynedd West – 01248 384671


Wrexham Maelor East – 01978 727804
Ysbyty Glan Clwyd Central – 01745 448788 ext. 3909
Ysbyty Gwynedd West – 01248 384384 ext. 5477


Wrexham Maelor East – 01978 726066
Ysbyty Glan Clwyd Central – 01745 445256
Ysbyty Gwynedd West – 01248 385003


Wrexham Maelor East – 01978 727292
Ysbyty Glan Clwyd Central – 01745 445272
Ysbyty Gwynedd West – 01248 384008


Wrexham Maelor East – 01978 727278
Ysbyty Glan Clwyd Central – 01745 448788 ext. 3602
Ysbyty Gwynedd West – 01248 363543


Ysbyty Glan Clwyd Central – 01745 445259
Ysbyty Gwynedd West – 01745 445259

Upper Gastrointestinal

Wrexham Maelor East – 01978 727161
Ysbyty Glan Clwyd Central – 01745 448788 ext. 2968
Ysbyty Gwynedd West – 01248 363542


Wrexham Maelor East – 01978 318273
Ysbyty Glan Clwyd Central – 01745 445264
Ysbyty Gwynedd West – 01248 384672

Additional sources of support

Macmillan Cancer Support Centres

Each centre provides non-clinical information and support to anyone affected by cancer. A drop-in service is provided, but if you are making a special journey you are advised to telephone first to check a co-ordinator is available.

Wrexham Maelor Hospital – 01978 726188
Glan Clwyd Hospital – 01745 448788 Ext. 3935
Bangor Hospital – 01248 384902

Health and Wellbeing Events

Information and support from experts on topics including diet, physical activity, fatigue, emotional support, financial advice and local services. Speak directly to professionals and meet others who have had a similar experience.

01745 445214

Welfare Rights

A specialist welfare rights service offers impartial financial advice and can support with travel costs and blue badge applications.


Lesley Clark, Welfare Rights Officer
Macmillan Cancer Support
01978 298252

Hannah Jones, Cancer Support Advisor
Tenovus Cancer Care


Stephen Williams, Welfare Rights Officer
Macmillan Cancer Support
01978 298246


Rachael Sharples, Welfare Rights Officer
Macmillan Cancer Support
07753 771 805


John Etheridge, Cancer Support Advisor
Tenovus Cancer Care
07968 380089

Gwynedd and Anglesey

Susan Copper, Cancer Support Advisor
Tenovus Cancer Care
07918 567 979

Useful contact numbers:

Wrexham Maelor Hospital
Croesnewydd Road, Wrexham LL13 7TD
01978 291100

Glan Clwyd Hospital
Rhyl, Denbighshire LL18 5UJ
01745 583910

Bangor Hospital
Bangor, Gwynedd LL57 2PW
01248 384384

Cancer Treatment Centres:

Shooting Star Unit, Wrexham – 01978 727629
North Wales Cancer Treatment Centre, Rhyl – 01745 445566
Alaw Unit, Bangor – 01248 384008

Radiotherapy Department – Glan Clwyd
01745 445130

Hospital Transport Booking Line
0300 123 2317

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