The Welsh Government Cancer Delivery Plan (2013-2016) says that everyone who is diagnosed with cancer in Wales SHOULD have a cancer Key Worker who will co-ordinate their care and be their main point of contact for specialist information and advice – before, during and after treatment. The ‘Key Worker’ is a new role within cancer care and should help to ensure that patients and their families are getting the support that they need.
Your Key Worker will know about your illness and treatment, and what should happen next. They will find out what support you need and try to make sure that you get it. If they don’t have the answer to your question, they will find the right person to help you.
Your Key Worker might be a Doctor, Nurse or other Health Professional, but you should know who it is, and how to contact them.
The Key Worker may change, for example when your hospital treatment is finished and you’re at home, but you should always have a Key Worker you are happy to contact for information and advice.
Here in North Wales there is an ongoing project which aims to ensure that by 2015 every cancer patient knows who their Key Worker is and is aware of the support that they are able to offer. If you are not sure who your Key Worker is, or how to contact them, please ask a member of your healthcare team (Specialist Nurse, Doctor or other Health Professional).
Pat Pilkington, Macmillan Coordinator for Patient Centred Care, is working closely with cancer healthcare teams in North Wales to implement the new ‘Cancer Key Worker’ role. Pat is always keen to receive feedback from patients and families about their experience of their ‘Key Worker’.
You can use the link to download a copy of the patient information leaflet ‘You and your cancer key worker’
For more information please contact:
Macmillan Patient Centred Care Project Manager
01745 445 214